General Terms & Conditions

The present general conditions apply to all paid interventions for household appliances carried out by WE.REPAIR. The present general conditions do not apply to repairs under warranty. The client acknowledges having read and accepted the present general conditions.


GENERAL CONDITIONS
Acceptance of the present conditions


Only the present terms of sale apply to sales contracts concluded by WE.REPAIR BV, unless expressly stated otherwise in writing. Consequently, the buyer automatically accepts these conditions and thus waives their own specific or general conditions. Any previous derogation will not be extended, unless expressly agreed in writing by WE.REPAIR BV.
Payment Terms


The interventions must be paid for in cash at the time of ordering or at the latest at the end of an intervention, in accordance with the general conditions of distance selling that are communicated to the client at the time of ordering.
Our invoices are payable in cash and only by QR code or credit card. Any invoice not paid by its due date will automatically incur interest at a rate of 1% per month, from the due date. It will also be automatically increased by 15%, with a minimum of €25, as a penalty clause. In the case of sales to consumers, the compensation is only due after the sending of a first formal notice and after the expiration of a period of at least fourteen calendar days, according to the modalities and within the limits prescribed by Title 1 of Book XIX of the Economic Law Code (Consumer Debts).


In the event of non-payment of a single invoice by the specified due date.
- the payment deadlines granted will expire and all amounts due at that time will become immediately payable;
- the payment discounts allowed indicated on the invoices will also expire;


WE.REPAIR BV reserves the right to deliver only against cash on delivery or in case of a guarantee.
Retention of title
The delivered goods, such as spare parts, become the property of the buyer after full payment of the sale price.
Force majeure


In the event of force majeure, WE.REPAIR BV's obligations towards the buyer become null and void. Unless expressly agreed by WE.REPAIR BV, a situation of force majeure will not result in the cancellation of the order, but possibly only a suspension of delivery.
The following are considered cases of force majeure:
- total or partial strikes at our suppliers or in our company.
- any circumstance making it difficult to obtain goods such as embargoes, government measures, civil wars and uprisings, lockouts, riots, machine breakdowns, epidemics, fires, serious accidents, in general, all events that are of a nature to prevent the normal supply or shipment of our products.
Liability


WE.REPAIR BV is in no way responsible for the client's failure to meet its obligations to third parties or, more generally, for the failure to meet its obligations.
The client agrees not to hold WE.REPAIR BV or its agents, employees, directors, agents and subcontractors liable in case of fault if the alleged error does not clearly differ from a breach of the sales contract and if the alleged damage does not differ from the damage that would result from the non-performance or poor performance of the sales contract, both conditions being cumulative.


For the purposes of this article, the term auxiliaries refers to any natural or legal person tasked by We.Repair with the total or partial execution of a contractual obligation undertaken by We.Repair, throughout the contractual chain, such as subcontractors, employees, directors, etc.
The parties waive any action for non-contractual liability of one party towards the other party as well as towards auxiliary persons for damages caused by the non-performance of a contractual obligation.
This article does not affect the legal provisions of public order or mandatory law.
Auxiliary persons, as third-party beneficiaries, may invoke the clauses of this article.
 
Competent court
The present conditions and the legal consequences arising therefrom are exclusively subject to Belgian law. Disputes arising from these general conditions fall under the jurisdiction of the judicial district of the claimant's choice, as stipulated in Article 624 of the Belgian Judicial Code.




ONLINE STORE
Store Conditions


WE.REPAIR wishes to offer services such as repairs through its online store. We appreciate the trust you place in us and therefore take your rights very seriously. The general terms and conditions below will clarify your legal situation. By accessing the online store, you accept a legal obligation and commit to respecting the general conditions below. Company number: X.
WE.REPAIR adheres to the BeCommerce code of conduct.
WE.REPAIR BV
Address: Schaarbeeklei 636, 1800 Vilvoorde
Email: hello@we.repair
The products offered on our website


All the products sold on the WE.REPAIR online store are described as completely and accurately as possible and in good faith. The offers and prices are valid on the day they are presented on the website. The prices indicated include VAT.


Agreement between you and WE.REPAIR


Un accord valide entre vous et WE.REPAIR est établi lorsque WE.REPAIR reçoit votre commande dans la boutique en ligne. L'e-mail de confirmation que vous recevez de notre part contient un récapitulatif de la commande et un lien vers les présentes conditions générales. WE.REPAIR peut toutefois décider de soumettre la validité de l'accord à d'autres conditions en cas de commandes importantes, de commandes passées par des mineurs, lorsque le bon de commande est incomplet ou incorrect, ou lorsque des commandes précédentes n'ont pas été payées. Conformément à la loi sur les pratiques commerciales, la perte/les dommages sont à la charge du vendeur. Cependant, vous devez nous en informer dans un délai acceptable (10 jours après avoir passé la commande). WE.REPAIR se réserve le droit de refuser votre demande si elle n'est pas reçue dans ce délai. Vous pouvez envoyer votre notification de non-réception à hello@we.repair.
Paiement


Vous pouvez payer par Visa, Mastercard ou Bancontact. Les paiements en ligne à WE.REPAIR sont sécurisés à 100 %. Pour tous les paiements en ligne, WE.REPAIR travaille avec WorldPay & Stripe. Vous pouvez saisir vos coordonnées de paiement lors de la passation de votre commande, et elles seront envoyées en toute sécurité via le prestataire de paiement.


Après la visite de service, le paiement du montant restant sera effectué directement au technicien par carte.
Les paiements en espèces au technicien ne seront pas acceptés. Si un paiement n'est pas effectué directement au technicien par carte, nous enverrons une facture par la suite avec un supplément de 50 EUR pour les frais administratifs.
Clause de non-responsabilité et limitation de responsabilité


WE.REPAIR is not responsible for technical defects of the site. WE.REPAIR gives no guarantee regarding the results that may be obtained by using the site. WE.REPAIR makes this site available "as is" and "as available". WE.REPAIR makes no representations and gives no warranties, express or implied, regarding the operation of the site, the information, the content, the materials or the products included on this site. All offers are valid until stocks are exhausted. WE.REPAIR will not be liable for any damages resulting from the use of the website.


Processing of complaints


For any complaint, please contact hello@we.repair.
For the out-of-court settlement of consumer disputes, the European Union has set up an online platform ("ODR platform") to which you can address your concerns. You can find the platform at the address https://ec.europa.eu/consumers/odr/.
Applicable law and competent jurisdiction


Belgian law is applicable. The courts of the judicial district of Brussels are competent.
Language of the agreement


WE.REPAIR is available in English, Dutch, and French. You can make your choice by clicking on a language during your first visit. The language you choose will also be the language used for transactions and subsequent communications between you and WE.REPAIR.


Privacy policy
WE.REPAIR collects the Client's personal data immediately upon request for repair.


WE.REPAIR, as the data controller, processes the personal data of the Client in order to fulfil its contractual obligations arising from the repair request and, if necessary, for marketing purposes for which the Client has given valid consent.
The Client has the right to access their personal data, to have it corrected or deleted, to limit its processing and to object to its processing.


The Client has the right to access their personal data, to have it corrected or deleted, to limit its processing and to object to its processing.


The Client also has the right to data portability. This means that they have the right to obtain all personal data they have provided in a structured, commonly used and machine-readable format, and the right to transfer this data to another data controller without WE.REPAIR hindering it.
To exercise these rights, the web form on the page www.werepair.be must be completed. The Client can also send an email to privacy@we.repair or a letter to the above address of WE.REPAIR.


The Client also has the right to lodge a complaint with the data protection supervisory authority.


For any further information regarding the processing of personal data, the privacy statement can be consulted at: www.werepair.be




REPAIRS
Book a repair
A valid repair contract is established when WE.REPAIR receives your order in the online shop and the necessary online payments have been made. The confirmation email you receive from us contains a summary of the order and a link to these terms and conditions.
Edit a repair


A repair contract can be modified up to 2 hours before the requested time slot via the WE.REPAIR website.
The following modifications can be made :
· The time slot in which the repair is to be carried out
· The information regarding the device's fault
· Address and contact details of the applicant


Address and contact details of the repair location
Cancellation of a repair
The following rights apply to the cancellation of the contract :
A repair can be cancelled up to 24 hours before the scheduled date, with a full refund of the amount paid at the time of booking.
If you cancel less than 2 hours before the requested time slot or if you are not at the specified location when the technician arrives, the amount paid at the time of booking will not be refunded. This is to reimburse WE.REPAIR and its subcontractors for costs already incurred.


A repair can be cancelled with a full refund if WE.REPAIR informs the customer of a change in service, an error in pricing, an incorrect description of the service or a change in terms with which the customer does not agree, or because there is a risk that the service will be significantly delayed due to circumstances beyond the control of WE.REPAIR.
Inspection of the device and estimate
When a device repair is necessary, an estimate can be provided at the request of the customer. The estimate is valid for one month (after the date of the estimate).
The following provisions apply to a repair after an estimate:


1° If the customer accepts the offer immediately or at the latest within one month, the repair will be carried out in accordance with the terms of the offer.
2° If the customer accepts the offer after this period, the repair will be carried out at the rates in effect on the day of the repair.


3° If the device has remained with the customer between the establishment of the estimate and the repair, the technician will carry out a new inspection. If necessary, for example if he detects another fault or new signs of wear, he must provide a new estimate or refuse the repair.


If the customer has not requested an estimate, the repair will only take place after an inspection, during which it may be decided that the repair should be postponed or refused.
If your device is deemed repairable, but we are unable to complete the repair during our first visit and you decide not to proceed with the repair, we will charge you the inspection fees indicated on the WE.REPAIR website.


We reserve the right to consider your device as irreparable if its general condition is too degraded. In this case, we will also charge the inspection fees, as stated on the WE.REPAIR website.
Price of the repair without estimate


A repair for which no estimate has been provided will be carried out at the tariff in effect on the day of the repair. The tariffs of WE.REPAIR are indicated on the website.
Unexpected faults
If the technician discovers unexpected faults during the repair, WE.REPAIR must provide a new or supplementary estimate.


If, due to circumstances that WE.REPAIR could not assess during the inspection of the device or the preparation of the estimate, it becomes apparent during the repair that it would be uncertain or financially disadvantageous for the client, or if one or more parts are not available, WE.REPAIR reserves the right to postpone or refuse to carry out the repair. In this case, the article "Inspection of the device, problem analysis and estimate" applies.
Scope of the repair
A repair includes the following elements:
· All travel and visit costs


All labour and parts costs to repair the device in case of the malfunction reported at the appointment.
Only the malfunction reported at the time of booking is covered by the repair.


Multiple repairs at the same address
When multiple devices need to be repaired at the same address, a reduced rate will be applied for the repair of each additional device, as indicated on the WE.REPAIR website, plus the cost of all parts used.
Replaced parts


The replaced parts become the property of WE.REPAIR, unless the client explicitly requests to keep them before billing.
Restrictions
The following malfunctions are not covered by WE.REPAIR repairs :
Washing machine : drums, bearings, drum spider and bearing spiders.


Tumble dryer : drums and heat pumps
Refrigerators and freezers: replacement of refrigerants or compressors.
Cooking plates: glass plates
Any breakage of glass, aesthetic damage not affecting proper functioning, normal wear, internal equipment and accessories.


All appliances for which WE.REPAIR has already performed a service visit and for which a diagnosis/repair quote for the reported malfunction has been established.
All appliances used in a commercial environment.


Any defect or damage caused by external factors such as the effects of weather conditions or natural phenomena, or power and voltage fluctuations that exceed the tolerance limits specified by the manufacturer.


REPAIR WARRANTY


WE.REPAIR offers a repair warranty on replaced parts as well as on labour and travel costs, starting from the date of repair.
If the same problem recurs within this period, it will be repaired free of charge, provided that the conditions below are met.
Duration and start of the repair warranty

The warranty is granted for a duration of 3 months. The warranty period begins on the date of completion of the initial repair. If this repair took place over several days, the warranty period begins on the last day of the repair. The service and replacement under warranty do not extend the warranty period. In the case of free repair under this warranty, a new warranty period does not begin, but the initial warranty period continues.
Conditions of the repair warranty
WE.REPAIR commits to repair free of charge any device that has been repaired and that presents again the same defect during the duration of the repair warranty, provided that the following conditions are met:

The initial repair was carried out and invoiced by WE.REPAIR. The repair warranty only applies to paid interventions. The invoice for the initial repair has been paid in full and on time.

The repaired device has been properly installed and maintained according to the manufacturer's instructions and has not been subject to misuse. The repaired device has also not been moved or relocated since the initial repair. The repair warranty only applies to the extent that the device has been installed at the same address as the initial repair.
The repair warranty only applies to the same malfunction as that corrected during the initial repair, and to the extent that this malfunction occurs during the duration of this repair warranty.

The repair warranty applies only to the same malfunction as that repaired during the initial repair, and to the extent that this malfunction occurs during the duration of this repair warranty. If the device shows errors in the month following the initial repair that are related to the initial repair or may have the same cause, a technician must perform an on-site fault diagnosis. If the diagnosis shows that the error is not related to the initial repair, the customer is required to pay the technician's labour costs.


Content and scope
The repair warranty includes the following: The defects of the device that reappear during the duration of this warranty after an initial repair will be corrected within a reasonable time after notification by the user by repairing or replacing the relevant parts. The applicable costs, such as travel, transport, labour and spare parts costs, are the responsibility of WE.REPAIR, and are limited to the amount charged for the initial repair. If the cost of the new repair is higher than that of the initial repair, the difference will be charged to the customer.

The replaced parts or devices become the property of WE.REPAIR. The warranty does not cover claims for damages against WE.REPAIR that fall outside this scope, unless the service ordered by WE.REPAIR caused damage intentionally or through gross negligence. The delivery of consumables and accessories is not covered by the warranty.


Restrictions on the repair warranty
The warranty does not cover defects or faults attributable to the causes listed below, even if they occur within the year following an initial repair:

Incorrect setup or installation, for example, failure to comply with applicable safety instructions or written instructions for use, installation, and assembly. Inappropriate use, improper handling or incorrect loading, for example, using unsuitable detergents or chemicals for washing/washing of the dishes.

The effect of external factors, for example, weather conditions or other natural phenomena. Repairs or modifications carried out by a service after-sales or a technician other than WE.REPAIR Belgium. Broken glass and defective lamps. Current and voltage fluctuations outside the tolerance limits specified by the manufacturer.

Non-compliance with the maintenance and cleaning instructions described in the user manual of the device. Wear and tear related to use and natural wear, such as the decrease in the load capacity of the batteries and components that, according to the user manual, must be replaced regularly during the device's lifespan.