General tips for your washing machine

The most important tip

Read the user manual !

Keep the instruction manual for your language. Place the other languages in a different location or throw them in the recycling.

Place the instructions in your language in an easily accessible location near the device, so that you do not encounter any resistance in finding and reading them.

Tap water supply

The water supply tap may eventually become blocked due to limescale buildup.

Therefore, it is good to fully turn the tap off and then back on every 6 months. This helps to dislodge any possible limescale residues and flush them away.

Error codes and issues with the device

Try often to first solve the problem by turning the device off and on again using the buttons.

Unplug the power supply from the socket, wait 10 seconds, and then plug the power supply back into the socket.

Problems with the supply of water

Check the water pressure directly at the tap using a bucket. Contact your plumber if the water pressure is too low.

Also check if the hose is not blocked or kinked.

Clean the filters of the supply hose.

• Turn off the tap
• Select a pre-wash programme and press start
• Stop the programme after 40 seconds.
• Remove the hose from the tap.
• Clean the filter at the top of the Aquastop with a small brush.
• Reattach the hose to the tap.
• It is also advisable to clean the filter in the coupling at the back of the device, where the hose is attached to the device.
• Check if the device's door is properly closed.
• Restart the programme.

Open the tap and watch for leaks.

The door is not properly closed

There may be laundry stuck in the door.

Clean the sump filter regularly

This is located - depending on the brand - at the front and bottom of the device, behind a small flap.

Clean and unblock your washing machine filter and pump (behind the flap at the front of the appliance):

• Turn off the tap so that no more water can flow into the machine and needs to be drained by the pump.
• Switch off the machine. Unplug it from the socket.
• Also check if the supply hose is not blocked or kinked.
• Open the filter flap, remove it and set it aside.
• Place a tray with a rim (a baking tray from your oven is handy, for example) in front of the appliance to catch the water (note: a relatively large amount of water may flow out).
• Sometimes you see a drain hose, which can be used to let water flow into the bowl. First, remove the cap from the hose.
• • Perhaps you should empty the tub a few times in between. Note: right after a wash cycle, this water can be very hot.
  • Once all the water has been removed, replace the cap on the drain hose and put the hose back in place.
• Carefully unscrew the pump cover and pull it out. Water may spill out!
• Also, unscrew the filter cover.
• In the filter, you may encounter obstacles such as coins, buttons, or clumped textile fibres that you need to remove.
• Clean the inside, the threads of the lid, and the casing of the pump.
• The rotor in the drainage pump must be able to turn freely. Check if that works. Use a spoon or a stick to test it.
• Then screw the filter cover back on tightly.
• Also reattach the pump cover and tighten it securely.
• Put the lid back in place and close it.
• Now you can turn the electricity and the water supply back on.

NOTE: To prevent unused detergent from flowing directly into the drain during the next wash cycle, you must pour 1 litre of water into the detergent drawer through the compartment designated for liquid detergent, and start the drain programme.

Door seal

Clean and check the rubber seal regularly.

How full can you charge your device?

It is very tempting to cram as much laundry as possible into the drum of your washing machine, but overloading your washing machine not only significantly reduces washing performance, it can also seriously damage your appliance.

Important reasons to avoid overloading your washing machine:

• The detergent cannot circulate effectively enough to remove dirt and stains. If the washing machine is overloaded, the laundry moves in one large mass, preventing the garments from moving freely in the drum and the detergent from circulating effectively among the laundry to remove dirt and stains.
• The washing machine and the clothes can become damaged. Overloading also increases the pressure in the drum, especially when it spins at high speed, which can cause damage to the bearings and even lead to the glass door breaking. The clothes are pressed against the door seal, and as the drum turns, the clothes rub against the rubber, causing wear and even tears in the clothing.

Foam formation and amount of detergent

Too much foam can be produced if you wash laundry that is only lightly soiled or if you add too much detergent or use unsuitable/old detergent.

Foam and water can cause the detergent drawer to overflow or leak through the door.

Especially in areas with soft water and when washing lightly soiled laundry, the amount of detergent should be reduced accordingly.

Too much or too little detergent in your washing machine can lead to poor washing results.

When it comes to the correct dosage of detergent, there are three important considerations:

1. Look at how dirty the laundry is: the dirtier the clothes, the more detergent is needed to remove the dirt. You may not see it, but about 70% of the dirt in clothing comes from the body, such as skin flakes, sweat, grease, and other bodily substances. Only 30% of the dirt in clothing comes from external sources, such as food, mud, grass, lotions, and creams.
2. Look at how much laundry you have: the recommended amounts of detergent are based on the size of the washing machine drum, and there's a good reason for that. The more laundry there is, the more dirt comes with it, so the more detergent is needed to remove it.
3. Check the water hardness in your area: hard water contains many minerals, which need to be softened and neutralised for better washing results. That is why detergent manufacturers recommend using slightly more detergent for this than for areas with average water hardness.

How to load your washing machine?

How do you best load the washing machine?

• When filling the drum, it is important to find the right balance between enough laundry to wash economically and enough space at the top of the drum for an effective wash result.
• For the best washing results, there must be enough water to dissolve the detergent and enough space for your clothes to move. If you overfill the drum, there will be less water available to dissolve the detergent, as the clothes absorb the water.
• Therefore, it is advisable to leave a hand's width of space at the top of the drum above the laundry. This is approximately equivalent to a 3/4 filled drum.
• Having too little laundry in the drum is also undesirable, as it is uneconomical and can result in a loud, banging noise during spinning, because the load is unevenly distributed.

Did you know that ... with a fully loaded machine, the door sometimes doesn't close properly?

Descaling washing machine

Descaling is not necessary when you always dose the correct amount of detergent.

It contains substances that counteract limescale release in hot water.

If you are not sure whether you are dosing correctly or if you have very hard water at home, or especially if you see limescale deposits, you can descale the device with a descaling product.

Monthly wash at the highest temperature

Low temperatures, especially in combination with an overdose of detergent, can lead to bacteria and odours in your appliance.

Therefore, it is best to do a wash at least once a month at more than 75 degrees.

Do this certainly if the device requests it via a message on the display.

Also regularly clean your soap drawer with warm water.

Annual deep cleaning

Depending on your usage, it is best to carry out a deep clean 1 to 2 times a year to remove fats, detergent residues, mould, and similar substances.

Set your device to a cleaning programme, if you have one. If not, use a cotton programme at +60 degrees.

How do I ensure that my white laundry stays bright white and doesn't turn grey?

1. Sort the white laundry and wash it separately from other colours.
2. Use a detergent specifically for white laundry. It contains ingredients that bleach your wash.
3. Use the correct amount of detergent according to the level of soiling of the laundry and the water hardness. If the amount of detergent is incorrect, limescale and soap residues may remain on the clothing, which can lead to a greyish colour.
4. Make sure that the bottle of detergent is properly sealed. Some bleaching agents can evaporate.
5. White towels can be bleached by placing them in a washing basin with 100 ml of water and 200 ml of bleach, and allowing them to soak for 2 hours. After that, wash them in the washing machine at the highest temperature allowed according to the care instructions for the towels..
6. Never mix bleach with other chemicals as this can create toxic substances.
7. White towels that have turned grey due to limescale deposits can be made white again by washing them in the washing machine with a small amount of citric acid powder or vinegar, instead of detergent.