Common problems with your AEG washing machine and how to fix them

AEG washing machine is filled with water while it is turned off

Water is running into the washing machine, even though it is not in use.

There is water in the drum after the washing machine has not been used for a long time.

Check if the water in the washing machine is clear or dirty.

• The water in the appliance is clear: it is possible that the water valve is contaminated, preventing it from opening or closing properly. In many cases, this fault can be resolved by starting a short programme that flushes the inlet valve with water.
• The water in the appliance is dirty: dirty water usually comes from the drain. Check the water drain and possibly the siphon to which the washing machine is connected.

Contact We.repair (+3226154520) if the issue persists or book online directly: repair appointment.

AEG washing machine smells burnt during spinning

A smell of smoke at the level of the door seal of the washing machine may be due to trapped laundry between the door rubber and the door or overloading the machine.

Due to the friction of the clothing against the door seal, a burnt rubber smell may occur.

• Check to see if there is no clothing trapped between the door seal and the door by inspecting the seal for any damage.
• Then start a short wash programme with an empty drum and check during the wash if the burnt smell persists.
• • Important! Stay near the machine throughout the entire washing programme.
• If there is still a burnt smell around the washing machine or the washer-dryer, turn the machine off immediately and unplug it from the socket.
• The problem is likely indicative of a technical defect.
• You probably cannot resolve this quickly and safely on your own. Book a repair with We.repair by calling us at +3226154520 or book a repair appointment online. reparatie-afspraak.

AEG washing machine Error code EF0 / washing machine beeps/blinks 15 times

The error message appears on the washing machine display: EFo or EF0 or EF3.

The washing machine beeps/flashes 15 times.

Water leak detected, automatic safety mode activated.

The error message EFo or EF0 or EF3 can have various causes:

A too large piece of laundry is being washed, or too little laundry is being washed.

The laundry cannot be evenly distributed in the drum. An imbalance occurs. The washing machine tries to spin several times, but is interrupted each time.

Wash several (large and small) pieces of laundry together.

Use of too much detergent.

The use of too much detergent can cause excessive foaming. The washing machine is not spinning.

Switch off the device, leave it for a few hours until the foam has disappeared, and then try the appliance again.

Carry out a deep clean with the appropriate detergent.

AEG washing machine door reversal

Can the door of the washing machine be reversed?

How do I adjust the swing direction of the door?

Why can't I reverse the door of the washing machine?

Have the washing machine door open in a different way.

Our washing machines are equipped with a door hinge on the left side.

The door of a washing machine cannot be reversed. The direction in which the door of a washing machine opens cannot be changed due to electrical components in the machine that cannot be moved.

To optimise the opening of the door of a washing machine next to a tumble dryer, you can swap the positions of both appliances. The door of the tumble dryer can be adjusted. If both doors open away from each other, garments can be easily transferred from one machine to the other.

AEG washing machine limescale build-up in the washing machine

If the heating element of the machine is covered with limescale, it can affect the machine in various ways:

• It will take more time to heat the water.
• More energy will be consumed.
• The lifespan of the heating element is significantly shortened.
• The heating element can burn out.
• The main bearings of the machine can become damaged.

To achieve better performance and protect the washing machine, it is recommended to regularly remove limescale using a descaling product.

Detailed instructions can be found in the manual of the descaling products.

AEG washing machine How do you prevent brown or grey stains after washing?

Dark or brown stains on the laundry after washing.

Clean clothes are stained/dirty after washing.

The washing machine leaves grey stripes on my clothes after washing.

Try to treat the stains as quickly as possible. Old stains are usually more difficult to remove.

Follow these tips while washing:

• Treat the laundry with a suitable product, such as stain spray. Always refer to the instructions on the packaging of the pre-treatment product.
• Choose a programme that is suitable for the laundry. Don't give bed bugs a chance. Set the highest possible temperature allowed by the care label. Occasionally opt for a hot wash programme (60°C or more).
• Choose a temperature of 40°C or higher (check the care label!) and add a stain remover.
• Choose a detergent that is suitable for the type of laundry and use the correct dosage.
• Repeat the process if necessary.

Clean the washing machine thoroughly on a regular basis as described in the user manual.

AEG washing machine or laundry has a bad smell

A unpleasant smell is coming from the washing machine.

Clothes smell after washing.

The washing machine or laundry smells musty.

The warm, humid environment in the washing machine, combined with detergent residues, creates an ideal breeding ground for various micro-organisms. These can be responsible for an unpleasant odour.

Clean the detergent drawer.

Remove the drawer from the machine and rinse out any remaining detergent from each compartment under running water.

Use an old toothbrush to remove dirt and washing powder from every part.

Don't forget to clean the detergent drawer behind the compartment.

For specific information regarding your washing machine model, please consult the user manual.

AEG washing machine Drum cleaning on the display

The "drum cleaning" icon is displayed on the washing machine's display

With repeated and continuous use of programmes at low temperatures, detergent residues, fabric softener residues, and lint may remain, and bacterial growth may occur in the drum.

This can cause unpleasant odours and grease flies.

Therefore, run a maintenance wash regularly (at least once a month) to remove these residues and clean the inside of the machine.

When the icon appears on the display of the washing machine at the end of a wash cycle, it is a recommendation to perform the "drum cleaning".

Once the drum cleaning has been carried out, the icon will disappear.

AEG washing machine ECO 40-60 on the display

• The temperature of the ECO 40-60 programme of the washing machine cannot be changed.
• The temperature button on the ECO 40-60 programme is not responding.
• Temperature cannot be set in ECO 40-60 programme on the washing machine.

"Eco 40 - 60" is the name of the mandatory eco programme that is present on washing machines and washer-dryer combinations to comply with the requirements of EU energy legislation.

The energy efficiency index (EEI) for washing machines is based on this programme.

With the Eco 40-60 programme, normally soiled cotton laundry that can be washed at 40°C or 60°C can be washed together in the same cycle.

On the Eco 40-60 programme, the temperature is FIXED at 40°C and cannot be changed.

The temperature on the display is shown as 40°C. Therefore, a temperature of 60°C cannot be selected.

A summary of the wash programmes and the corresponding temperature range can be found in the appliance's manual.

AEG washing machine programme time changes on the display

• The washing time changes on the display.
• The wash cycle is shorter than indicated on the display.
• The washing programme is too short.
• The programme is ready earlier than indicated.
• The wash cycle is longer than indicated on the screen.
• The washing programme takes too long.

The washing machine calculates the programme time based on the load and the type of laundry.

The time displayed on the washing machine's screen is the wash time based on the maximum load capacity of the relevant programme.

The average duration of the main programmes is stated in the user manual of your washing machine.

The estimated time is monitored during the programme and adjusted if necessary to reflect the actual duration of the programme.

Once the washing has started, the Auto Adjust system determines the amount of clothing in the drum using sensors. Based on the load in the drum, it calculates how long the washing should take and how much water is needed. This can shorten or lengthen the duration of the wash cycle.

Tip: first select a wash programme and then start loading the laundry into the machine. This way, the weight sensor can do its job.

Possible factors that influence the duration of the programme:

• The type and amount of laundry: for example, when too much or more than the recommended amount of laundry is placed in the drum, the programme may be extended and the washing result will be less satisfactory.
• With a smaller load than average, the programme time will then be adjusted to a shorter time on the display.
• Wet laundry: when the drum is filled with laundry that has already been pre-soaked and is therefore already wet, this can affect the duration of the programme.
• The "Time Saving" function (or "Time Manager"): using the "Short" or "Time Saving" option will reduce the duration of the wash programme. Certain parts of the wash programme will then be shortened or skipped.
• Imbalance: sometimes the load can be unbalanced and the washing machine skips the spin cycle to prevent damage to the machine.
• Excessive foam formation: when using too much detergent, the machine will, for example, add an extra rinse cycle and an extra spin cycle to remove the foam from the clothing.
• The use of an Eco programme: because the washing machine is more economical with energy and water, an Eco programme usually takes longer than a standard programme.

AEG washing machine How to prevent laundry from feeling stiff after washing?

• The laundry is stiff or hard after it has been washed in the washing machine.
• The laundry doesn't feel soft.
• The fabric softener has no effect.

The most common cause of stiff and hard laundry is adding the wrong amount of detergent:

• Too little detergent: the water is not sufficiently softened. Limescale builds up in the wash.
• Too much detergent: the concentrated detergent is not rinsed out and remains stuck in the fibres, making the laundry feel rough.
• Tip: Set an extra rinse cycle to wash away any detergent residues.

Use a detergent that is suitable for the type of laundry, for example, a wool detergent for woollen clothing.

Pay attention to the maximum load for the relevant washing programme. In the user manual, you can find an overview of the maximum load capacity per programme.

Dry the laundry in the tumble dryer. Because the drying process separates the fibres in the laundry, it will feel softer.

AEG washing machine Reduce creasing in clothes after washing

• The laundry is very creased after washing.
• The laundry is difficult to iron because there are many creases in it.

Select the wash programme according to the type of laundry. Check the care label in the clothing.

Use gentle wash cycles for clothes that crease easily. For example, during a cotton programme, the clothing is washed with a low water level, receives a powerful wash, and the cycle is completed with a high spin speed. Programmes with a high water level, such as "Delicate wash", spin the clothes more gently.

Pay attention to the maximum load capacity for the relevant wash programme! More information in the user manual.

Note: the information about the load capacity always refers to the weight of the dry laundry!

Reduce the centrifuge speed if necessary.

Check if the selected water temperature is suitable for the type of laundry in the drum. Check the care label on the laundry.

Use a steam programme if your washing machine is equipped with one.

Remove the laundry from the drum as soon as possible after the programme has finished.

AEG washing machine hot water connection

Can the washing machine be connected to the hot water?

AEG washing machines and washer-dryer combinations are specially designed for a connection to cold water.

A connection to hot water is not recommended.

The inlet temperature of the water supply must not exceed 25 °C.

Washing machines with the Hot&Cold option can be connected to hot water

Attention: washing machines with a water softener or with the Auto-Dose system must be connected to cold water!

Clean AEG washing machine filter

How to clean the lint filter?

Some models of AEG washing machines are equipped with a self-cleaning drainage system.

• These washing machines have a door seal designed to catch all objects such as coins, buttons, hairpins, etc. before they have the chance to leave the drum and find their way to the drainage area.
• Light fluffy fibres that fall from the clothing are immediately washed away with the water.
• For these washing machine models, it is sufficient to regularly check the rubber door seal for any remaining objects and then remove these objects.

Cleaning the filter for models with an accessible filter:

• Open the door flap (located in the bottom right corner of the device).
• Turn the filter to the left without removing it. Allow the water to drain away. Note, provide a catchment tray.
• Then turn the filter to the left to remove it completely.
• Remove lint and other objects from the filter cavity if necessary.
• Check if the pump impeller can rotate.
• Clean the filter under the tap.
• Place the filter back in the designated guide.
• Tighten the filter properly to prevent leakage.

• Close the door flap.

AEG washing machine displays error message E20, E21, E22, E23, E24, E25, E32 or C2 on the display and beeps/flashes 2 times in a row

The error code E20 indicates a fault in the water drainage.

The washing machine is not draining the water.

Check the drainage installation:

• The drain hose must not be more than 10 cm inside the drain. If the drain hose is too deep in the drain pipe, water may flow back into the machine during pumping.
• Ensure the correct drainage height. The height of the drain must not be higher than 100 cm and not lower than 60 cm above the bottom of the machine. If the drain is too high or too low, the drainage pump cannot handle the water being pumped.
• Ensure that the drain hose at the back of the washing machine is not kinked, damaged, or bent. If the hose is doubled over or kinked, water cannot be drained away.

If there is water left in the washing machine, use the emergency drain.

Refer to the emergency drainage procedure in the user manual.

Or follow the instructions below for an emergency drain:

• Open the fluff filter and let the water run from the front into a collection tray.
• On machines without a lint filter, you detach the drain hose at the back of the machine and place it on the ground, so that the water can be drained through the hose.
• Clean the fluff filter/drain filter.

Additional information can be found in the user manual under the section "Cleaning and Maintenance".

• If the drain hose has been extended, also check the point where the hoses are connected. Because the diameter is reduced at this point, a blockage may occur here.
• Check if the drain is not blocked. If the drain is blocked, the water cannot be pumped away.
• Check the drain pump. Start a wash programme and let the water run in the sink. If no soapy water is being pumped away, there is likely a fault with the pump.
• Use less detergent. If you use too much detergent, it can create excessive foam. If you are dealing with excess foam, turn off the machine and let it sit for a few hours until the foam has disappeared. Then try restarting the machine.

AEG washing machine displays error message EHO on the screen

Error code EHO or EH0 indicates a fault in the power supply.

Check the power supply by connecting another device to the same socket and see if it works.

If the other device is also not working, there are likely issues with the wiring or the power supply.

Warning! Never use an extension lead when installing the washing machine. This can cause a short circuit or fire hazard.

Try resetting the washing machine. Unplug it from the socket and wait 30 seconds, then plug it back in and select a programma.

The same result can be achieved by turning off the power in your fuse box.

Contact We.repair (+3226154520) if the issue persists or book online directly:reparatie-afspraak.

AEG washing machine displays error message Eb0 , washing machine beeps/flashes 11 times

Error message Eb0 indicates a problem with the power supply.

Check the power supply by connecting another device to the same socket.

When the other device also does not work, there may be a problem with the home installation.

Warning! Never use an extension lead when installing the washing machine. This can cause a short circuit or fire hazard.

Reset the washing machine. Unplug it from the socket, then wait for 30 seconds and plug it back into the socket, turn the washing machine on, select a programme and then press start.

Contact We.repair (+3226154520) if the issue persists or book online directly: repair appointment.

AEG washing machine displays error message E90

An error message starting with E9* means that there is a configuration/communication problem in the electronic components of the washing machine.

Try resetting the washing machine. Unplug it from the socket, wait 30 seconds, and plug it back in.

Contact We.repair (+3226154520) if the issue persists or book online directly: repair appointment.

Do not use the washing machine until the problem is resolved. Unplug it from the socket and turn off the water tap.

AEG washing machine displays error message E91

An error message starting with E9* means that there is a configuration/communication problem in the electronic components of the washing machine.

Try resetting the washing machine. Unplug it from the socket, wait 30 seconds, and plug it back in.

Contact We.repair (+3226154520) if the issue persists or book online directly: repair appointment.

Do not use the washing machine until the problem is resolved. Unplug it from the socket and turn off the water tap.

AEG washing machine displays error message E92 on the screen

An error message starting with E9* means that there is a configuration/communication problem in the electronic components of the washing machine.

Try resetting the washing machine. Unplug it from the socket, wait 30 seconds, and plug it back in.

Contact We.repair (+3226154520) if the issue persists or book online directly: repair appointment.

Do not use the washing machine until the problem is resolved. Unplug it from the socket and turn off the water tap.

AEG washing machine displays error message E93

An error message starting with E9* means that there is a configuration/communication problem in the electronic components of the washing machine.

Try resetting the washing machine. Unplug it from the socket, wait 30 seconds, and plug it back in.

Contact We.repair (+3226154520) if the issue persists or book online directly: repair appointment.

Do not use the washing machine until the problem is resolved. Unplug it from the socket and turn off the water tap.

AEG washing machine displays error message E94

An error message starting with E9* means that there is a configuration/communication problem in the electronic components of the washing machine.

Try resetting the washing machine. Unplug it from the socket, wait 30 seconds, and plug it back in.

Contact We.repair (+3226154520) if the issue persists or book online directly: repair appointment.

Do not use the washing machine until the problem is resolved. Unplug it from the socket and turn off the water tap.

AEG washing machine displays error message E80 , washing machine blinks 8 times

Error message E80 indicates an incorrect selection of the programme switch.

Turn off the washing machine. Switch it back on and select a programme again.

Contact We.repair (+3226154520) if the issue persists or book online directly: repair appointment.

AEG washing machine displays error message E60

Error message E60 (or a message starting with E6*) indicates a problem with the heating element.

You probably cannot resolve this quickly and safely on your own. Book a repair with We.repair by calling us at +32 (0)2 615 45 20 or book a repair appointment online directly.

AEG washing machine displays error message E40 on the screen, the appliance beeps/flashes 4 times

• Check if the door is properly closed. If necessary, give the door a firm push. You will then hear a click.
• Check if there is laundry stuck between the door seal and the door glass. If necessary, remove some laundry from the drum before restarting the programme.
• There is too much laundry in the machine (overload). If necessary, remove some laundry from the drum before restarting the programme.
• Check the mechanical child lock (if applicable). Disable the child lock with a coin or something similar and try again. Refer to the user manual that came with your device for detailed instructions.

If the above advice does not resolve the issue, the door lock may be faulty and needs to be replaced.

Book a repair with We.repair by calling us on +32 (0)2 615 45 20 or book a repair appointment directly online.

AEG washing machine displays error message E30 on the screen, the appliance beeps/flashes 3 times

The error message may be caused by water at the bottom or inside the washing machine. The Aqua Control system has been activated.

Check the water supply. Ensure that the supply hose is properly tightened to the washing machine and to the tap. A leak in the water inlet can cause water to enter the washing machine at the back door.

Check that there is no laundry trapped between the door seal and the glass. This can cause the door to leak and water to accumulate at the bottom of the washing machine.

Open the washing machine door or lid and check the door seal.

The door or lid seal must not be damaged or torn. If the door seal is defective, it must be replaced.

If the door seal is damaged or if the above tips do not help, it is best to book a repair with We.repair by calling us at +32 (0)2 615 45 20 or book a repair appointment online directly.

AEG washing machine displays error message E31 on the screen, the appliance beeps/flashes 3 times

The error message may be caused by water at the bottom or inside the washing machine. The Aqua Control system has been activated.

Check the water supply. Ensure that the supply hose is properly tightened to the washing machine and to the tap. A leak in the water inlet can cause water to enter the washing machine at the back door.

Check that there is no laundry trapped between the door seal and the glass. This can cause the door to leak and water to accumulate at the bottom of the washing machine.

Open the washing machine door or lid and check the door seal.

The door or lid seal must not be damaged or torn. If the door seal is defective, it must be replaced.

If the door seal is damaged or if the above tips do not help, it is best to book a repair with We.repair by calling us at +32 (0)2 615 45 20 or book a repair appointment online directly.

AEG washing machine displays error message E32 on the screen, the appliance beeps/flashes 3 times

The error message may be caused by water at the bottom or inside the washing machine. The Aqua Control system has been activated.

Check the water supply. Ensure that the supply hose is properly tightened to the washing machine and to the tap. A leak in the water inlet can cause water to enter the washing machine at the back door.

Check that there is no laundry trapped between the door seal and the glass. This can cause the door to leak and water to accumulate at the bottom of the washing machine.

Open the washing machine door or lid and check the door seal.

The door or lid seal must not be damaged or torn. If the door seal is defective, it must be replaced.

If the door seal is damaged or if the above tips do not help, it is best to book a repair with We.repair by calling us at +32 (0)2 615 45 20 or book a repair appointment online directly.

AEG washing machine displays error message E35 on the screen, the appliance beeps/flashes 3 times

The error message may be caused by water at the bottom or inside the washing machine. The Aqua Control system has been activated.

Check the water supply. Ensure that the supply hose is properly tightened to the washing machine and to the tap. A leak in the water inlet can cause water to enter the washing machine at the back door.

Check that there is no laundry trapped between the door seal and the glass. This can cause the door to leak and water to accumulate at the bottom of the washing machine.

Open the washing machine door or lid and check the door seal.

The door or lid seal must not be damaged or torn. If the door seal is defective, it must be replaced.

If the door seal is damaged or if the above tips do not help, it is best to book a repair with We.repair by calling us at +32 (0)2 615 45 20 or book a repair appointment online directly.

AEG washing machine displays error message E38 on the screen, the appliance beeps/flashes 3 times

The error message may be caused by water at the bottom or inside the washing machine. The Aqua Control system has been activated.

Check the water supply. Ensure that the supply hose is properly tightened to the washing machine and to the tap. A leak in the water inlet can cause water to enter the washing machine at the back door.

Check that there is no laundry trapped between the door seal and the glass. This can cause the door to leak and water to accumulate at the bottom of the washing machine.

Open the washing machine door or lid and check the door seal.

The door or lid seal must not be damaged or torn. If the door seal is defective, it must be replaced.

If the door seal is damaged or if the above tips do not help, it is best to book a repair with We.repair by calling us at +32 (0)2 615 45 20 or book a repair appointment online directly.

AEG washing machine displays error message C3 on the screen, the appliance beeps/flashes 3 times

The error message may be caused by water at the bottom or inside the washing machine. The Aqua Control system has been activated.

Check the water supply. Ensure that the supply hose is properly tightened to the washing machine and to the tap. A leak in the water inlet can cause water to enter the washing machine at the back door.

Check that there is no laundry trapped between the door seal and the glass. This can cause the door to leak and water to accumulate at the bottom of the washing machine.

Open the washing machine door or lid and check the door seal.

The door or lid seal must not be damaged or torn. If the door seal is defective, it must be replaced.

If the door seal is damaged or if the above tips do not help, it is best to book a repair with We.repair by calling us at +32 (0)2 615 45 20 or book a repair appointment online directly.

AEG washing machine displays fault code E50

The error message E50, E51, E52, E59, E5E, C9 or F9 indicates that there has been a problem with the engine.

You probably cannot resolve this quickly and safely on your own. Book a repair with We.repair by calling us at +3226154520 or book a repair appointment online directly.

We advise you not to use the device until the problem has been resolved by a technician. Unplug it from the socket and turn off the water tap.

AEG washing machine displays fault code E51

The error message E50, E51, E52, E59, E5E, C9 or F9 indicates that there has been a problem with the engine.

You probably cannot resolve this quickly and safely on your own. Book a repair with We.repair by calling us at +3226154520 or book a repair appointment online directly.

We advise you not to use the device until the problem has been resolved by a technician. Unplug it from the socket and turn off the water tap.

AEG washing machine displays fault code E52

The error message E50, E51, E52, E59, E5E, C9 or F9 indicates that there has been a problem with the engine.

You probably cannot resolve this quickly and safely on your own. Book a repair with We.repair by calling us at +3226154520 or book a repair appointment online directly.

We advise you not to use the device until the problem has been resolved by a technician. Unplug it from the socket and turn off the water tap.

AEG washing machine displays fault code E59

The error message E50, E51, E52, E59, E5E, C9 or F9 indicates that there has been a problem with the engine.

You probably cannot resolve this quickly and safely on your own. Book a repair with We.repair by calling us at +3226154520 or book a repair appointment online directly.

We advise you not to use the device until the problem has been resolved by a technician. Unplug it from the socket and turn off the water tap.

AEG washing machine displays fault code E5E

The error message E50, E51, E52, E59, E5E, C9 or F9 indicates that there has been a problem with the engine.

You probably cannot resolve this quickly and safely on your own. Book a repair with We.repair by calling us at +3226154520 or book a repair appointment online directly.

We advise you not to use the device until the problem has been resolved by a technician. Unplug it from the socket and turn off the water tap.

AEG washing machine displays fault code C9 on the screen

The error message E50, E51, E52, E59, E5E, C9 or F9 indicates that there has been a problem with the engine.

You probably cannot resolve this quickly and safely on your own. Book a repair with We.repair by calling us at +3226154520 or book a repair appointment online directly.

We advise you not to use the device until the problem has been resolved by a technician. Unplug it from the socket and turn off the water tap.

AEG washing machine displays fault code F9

The error message E50, E51, E52, E59, E5E, C9 or F9 indicates that there has been a problem with the engine.

You probably cannot resolve this quickly and safely on your own. Book a repair with We.repair by calling us at +3226154520 or book a repair appointment online directly.

We advise you not to use the device until the problem has been resolved by a technician. Unplug it from the socket and turn off the water tap.