AEG washing machine - error codes and tips for repair

A fault with your AEG washing machine always comes at an inconvenient time. Often, your AEG washing machine will indicate what is wrong on the display with a specific error code (such as F20 or F50). But what do these messages actually mean? In the overview below, we have collected common AEG washing machine error codes for you. Discover the cause of the fault immediately and use our handy tips to resolve the issue yourself where possible. If you cannot clear the error message, our experienced technicians are ready to assist you.

AEG washing machine problems and error codes

With the list below ofproblemsanderror codesthat your AEG washing machine may indicate, you can try to determine why your appliance is not functioning properly.

We believe it is important for appliances to function for longer.

If you might be able to solve the problem yourself, we will provide tips.
If the problem is too complex or dangerous to resolve yourself, we will advise you to have arepaircarried out by a We.repair technician.
Even then, this list can help you provide the right information to us, allowing the technician to prepare well and possibly bring any necessary spare parts to the repair visit.

AEG Washing Machine Error Codes

Question: What does error code E10, C1 or F1 mean on an AEG washing machine?

Answer: These error codes indicate that the washing machine is not receiving sufficient water supply.

Solutions:

Check if the water tap is fully open and has a strong, consistent flow.
Ensure that the inlet hose is not kinked or blocked.
Clean the mesh filter in the inlet hose.
Test the inlet valve with a multimeter (2000-4000 Ω).
If the problem persists, please contact We.repair.

Question: What does error code E11 mean on my AEG washing machine?

Answer: Error code E11 means that there is no water supply to the appliance.

Solutions:

Check if the water tap is open and has a strong and consistent flow.
Ensure that the inlet hose is not kinked or blocked.
Clean the mesh filter in the inlet hose.
Test the inlet valve with a multimeter (2000-4000 Ω).
If the problem persists, please contact We.repair.

Question: How do I resolve AEG washing machine error code E12 or E13?

Answer: These codes indicate a fault in the pressure switch or a water leak.

Solutions:

Inspect the pressure switch and the water circuit.
Check for low water pressure or leaks.
Replace the pressure switch if it is faulty.
If the problem persists, please contact We.repair.

Question: What does AEG error code E20, E21 or E22 mean?

Answer: This indicates a drainage fault or a problem with the drain pump.

Solutions:

Clean the drain filter and the pump filter.
Ensure that the drain hose is not kinked and is correctly positioned (less than 10 cm in, less than 100 cm in height).
Check the drain pump or impeller and replace it if necessary.
If the problem persists, please contact We.repair.

Question: What is the cause of error code E23 on an AEG washing machine?

Answer: Error code E23 points to a defective triac or a malfunction in the drain pump.

Solutions:

Inspect the triac on the drain pump circuit.
Replace the drain pump or the triac if it is faulty.
If the problem persists, please contact We.repair.

Question: What does error code E24 mean on my AEG appliance?

Answer: This error code indicates a fault in the sensor circuit of the drain pump.

Solutions:

Test the sensor circuit.
Check the main circuit board (PCB).
If the problem persists, please contact We.repair.

Question: How do I fix AEG error code E31?

Answer: Error code E31 indicates a circuit fault in the pressure switch.

Solutions:

Inspect the pressure switch and the associated wiring.
Check or replace the pressure switch.
If the problem persists, please contact We.repair.

What does AEG error code E32 mean?

Answer: This signals a calibration error of the pressure switch.

Solutions:

Calibrate the pressure switch.
Check the water pressure and the inlet valve.
Replace the valve or the circuit board (PCB) if necessary.
If the problem persists, please contact We.repair.

Question: What causes error code E33 or E34 on an AEG washing machine?

Answer: These codes indicate an inconsistency in the anti-boil pressure switch.

Solutions:

Inspect both pressure switches.
Check for current leakage from the heating element.
Replace the heating element, the switches, or the PCB wiring.
If the problem persists, please contact We.repair.

How do I resolve AEG error code E35?

Answer: Error code E35 is an overflow error.

Solutions:

Check the inlet valve.
Inspect for leaks around the water circuit and the pressure switch.
Replace a faulty valve, switch, or printed circuit board (PCB).
If the problem persists, please contact We.repair.

Question: What does error code E36 or E37 mean on my AEG washing machine?

Answer: This indicates a fault in the sensor circuit of the anti-boil switch.

Solutions:

Replace the faulty switch or printed circuit board (PCB).
If the problem persists, please contact We.repair.

Question: What is error code E38 on an AEG washing machine?

Answer: Error code E38 indicates a blockage in the pressure connection or a belt issue.

Solutions:

Clear the internal channel of the pressure connection.
Check the motor belt and inspect the water circuit.
If the problem persists, please contact We.repair.

What does AEG error code E39 mean?

Answer: This code signals a high‑voltage sensor error (HV) in the anti‑flood system.

Solutions:

Check the main circuit board (PCB).
If the problem persists, please contact We.repair.

Question: How do I fix error code E3A on my AEG washing machine?

Answer: Error code E3A is a sensor fault of the heating relay.

Solutions:

Replace the main circuit board (PCB).
If the problem persists, please contact We.repair.

Question: Why am I getting AEG error codes E40, E41 or E42?

Answer: These error codes indicate a problem with unlocking or locking the door.

Solutions:

Ensure that the door is closed properly.
Remove any obstruction or overload and try again.
Replace the door locking mechanism if it is faulty.
If the problem persists, please contact We.repair.

Question: What does error code E43, E44 or E45 mean on my AEG washing machine?

Answer: This signals an issue with the triac sensor of the door delay system.

Solutions:

Test the triac that powers the door delay system.
Replace the door lock unit or the printed circuit board (PCB).
If the problem persists, please contact We.repair.

Question: How do I resolve AEG error code E50, E51, E52, E59, E5E, C9 or F9?

Answer: These codes indicate a fault in the motor or the tachometer.

Solutions:

Inspect the triac for the motor power supply and the wiring.
Check the continuity of the motor's tachogenerator.
Replace the motor or the printed circuit board (PCB) if necessary.
If the problem persists, please contact We.repair.

Question: What does error code E60 or E70 mean on my AEG washing machine?

Answer: This indicates a heating malfunction or a temperature sensor issue.

Solutions:

Inspect the heating element or the thermistor/NTC sensor.
Check the wiring and replace the heating element or the sensor.
If the problem persists, please contact We.repair.

Question: What causes error code E80 on an AEG appliance?

Answer: Error code E80 indicates a mismatch in the program selector or cycle.

Solutions:

Ensure that the programme knob is fully clicked into position.
Reset the selector or replace the control board if necessary.
If the problem persists, please contact We.repair.

Question: How do I resolve AEG error code E90, E91, E92, E93 or E94?

Answer: These codes indicate an electronic communication or configuration error.

Solutions:

Inspect the printed circuit board (PCB) and connectors.
Reset the machine or replace the main circuit board.
If the problem persists, please contact We.repair.

Question: What is error code EA0 on an AEG washing machine?

Answer: Error code EA0 indicates a drum position sensor fault.

Solutions:

Check the drum shock absorber and the sensor.
Replace the sensor or shock absorber.
If the problem persists, please contact We.repair.

Question: What does error code EF0 or EF3 mean on my AEG appliance?

Answer: This problem is caused by a clogged filter, excessive foam/overflow, or an unbalanced drum due to too much or too little laundry, preventing proper distribution. It may also be caused by excessive detergent, which prevents spinning.

Solutions:

Turn off the appliance, wait a few hours for the foam to dissipate, and try again.
Clean or replace the drain filter.
Reduce the amount of detergent and run an empty wash cycle at 60°C to flush away residues.
If the problem persists, please contact We.repair.

Question: How do I resolve AEG error code EH0, EH1, EH2 or EH3?

Answer: These codes indicate a power supply problem.
Oplossingen:

Unplug the appliance for 30 seconds and then plug it back in.
Check the socket or circuit breaker and verify that the voltage is stable.
If the problem persists, please contact We.repair.

What does AEG error code E61 mean?

Answer: Error code E61 indicates insufficient heating during the cycle, a defective heating element, or a problem with the NTC temperature sensor.

Solutions:

Check the heating element for continuity and resistance with a multimeter.
Inspect the NTC temperature sensor for the correct resistance values (see service manual for specifications).
Verify all wiring connections to the heating element and the NTC sensor for looseness or damage.
Replace the heating element or the NTC sensor if they are found to be faulty after testing.
If the problem persists, please contact We.repair.

Question: How do I fix error code E71 on an AEG washing machine?

Answer: This indicates a defective NTC sensor, an open or short circuit in the wiring of the sensor, or a fault in the main control board related to temperature measurement.

Solutions:

Test the resistance of the NTC sensor at different temperatures (e.g. room temperature and when slightly heated).
Check the wiring harness connecting the NTC sensor to the main circuit board for continuity and damage.
Replace the NTC temperature sensor if the resistance is out of specification.
If the problem persists, please contact We.repair.

Question: What causes AEG error code EF1?

Answer: Error code EF1 indicates a blocked drain pump or filter, foreign objects blocking the pump impeller, or a kinked or obstructed drain hose.
Oplossingen:

Turn off the appliance and unplug it from the socket.
Locate and clean the drain pump filter; remove lint, coins, or foreign objects.
Check the drain hose for kinks, twists, or internal blockages.
Inspect the impeller of the drain pump for obstructions and ensure it can rotate freely.
If the problem persists, please contact We.repair.

Question: What does error code E5C mean on my AEG washing machine?

Answer: This code indicates a motor communication fault, a malfunction in the motor control board (inverter board), or wiring issues between the motor, inverter, and main PCB.

Solutions:

Check all wiring connections between the motor, the inverter board, and the main circuit board for a secure fit and damage.
Inspect the motor control board (inverter) for visible signs of damage, such as burnt components.
Perform a diagnostic test on the motor and control system if available (see service manual).
Replace the motor control board or the motor itself if a fault is confirmed.
If the problem persists, please contact We.repair.

Question: How do I resolve AEG fault code C3 or E30?

Answer: A water leak has been detected at the bottom of the machine and the anti‑flood system has been activated. This may be caused by overfilling (faulty pressure switch), laundry trapped in the door, or a defective door lock.

Solutions:

Immediately disconnect the appliance from the power supply.
Check for laundry trapped between the door and the seal that may prevent a proper closure.
Inspect the water supply and drain hoses for visible damage or loose connections.
Carefully tilt the machine to allow water to drain from the bottom tray and reset the sensor.
If the problem persists, a professional inspection of the pressure switch and internal water circuit is required.
Voor verdere ondersteuning, neem contact op met We.repair.

Question: What does fault code Eb0 mean on an AEG washing machine?

Answer: Error code Eb0 indicates a voltage level that is too low from the power supply.
Oplossingen:

Check if the socket is working correctly by testing it with another device (e.g. a lamp).
Ensure that the washing machine is directly connected to an earthed socket; avoid using extension leads.
Reset the device by unplugging it for 30 seconds, then plugging it back in and restarting the programme.
If the problem persists, please contact We.repair.

Question: What causes AEG error code E53, E54 or E56?

Answer: These codes indicate a fault in the motor commutator or the carbon brushes; worn brushes prevent the motor from operating correctly.

Solutions:

This repair requires technical expertise. Disconnect the device from the power supply before proceeding.
Inspect the motor's carbon brushes for wear; they usually need to be replaced if they are shorter than 5-10 mm.
Check the motor commutator for dirt or damage and clean it carefully if necessary.
Replace the carbon brushes if they are worn.
If the problem persists, please contact We.repair.

Question: How do I fix error code E62 on my AEG washing machine?

Answer: Error code E62 indicates a defective heating element or incorrect water temperature (faulty NTC sensor).

Solutions:

Disconnect the device from the power supply (technical expertise required).
Test the NTC temperature sensor with a multimeter for correct resistance values at room temperature.
Test the heating element for continuity with a multimeter; an open circuit indicates a faulty element.
Inspect the wiring to the NTC sensor, heating element, and main circuit board for damage.
Replace the faulty component (NTC sensor or heating element).
If the problem persists, please contact We.repair.

What does AEG error code E66 mean?

Answer: This indicates a malfunction in the heating element or a related electronic or wiring fault in the heating system.

Solutions:

Disconnect the device from the power supply (technical expertise required).
Test the NTC temperature sensor with a multimeter for correct resistance values at room temperature.
Test the heating element for continuity with a multimeter; an open circuit indicates a fault.
Inspect the wiring for damage and replace the faulty component (NTC sensor or heating element).
If the problem persists, please contact We.repair.

Question: What causes error code E68 or E69 on an AEG washing machine?

Answer: These codes indicate a malfunction or failure of the heating element.

Solutions:

Disconnect the device from the power supply (technical expertise required).
Test the NTC temperature sensor and the heating element with a multimeter for correct resistance and continuity.
Inspect the wiring and replace the faulty component.
If the problem persists, please contact We.repair.

How do I resolve AEG error code EF4?

Answer: Error code EF4 indicates a blocked or defective water flow sensor; the machine cannot measure the incoming water flow.

Solutions:

Ensure that the main tap is fully open and has strong pressure.
Check the water supply hose for any kinks or blockages.
Turn off the water tap, disconnect the supply hose, and clean the mesh filter in the connection valve.
Reset the device by unplugging it for 30 seconds before restarting.
If the problem persists, please contact We.repair.

Question: What does error code EF5 mean on my AEG washing machine?

Answer: This indicates a severe imbalance in the load during spinning; the load is too small (e.g., a single heavy item) or too large, preventing the machine from balancing properly.

Solutions:

Pause the programme and open the door.
Redistribute the laundry manually and evenly in the drum.
If you are washing a single heavy item, add a few towels to balance the load.
Ensure that the machine is not overloaded; remove some items if necessary and restart the spin cycle.
If the problem persists, please contact We.repair.

Question: What does the message "Err" mean on the display of an AEG washing machine?

Answer: The “Err” message appears when there is invalid input, a conflict in program settings, an attempt to change a fixed parameter, or if the start button was pressed before the door was properly closed.
Solutions:

Ensure that the door of the appliance is firmly closed until it clicks.
Check that the selected options (e.g. spin speed, temperature) are compatible with the chosen wash programme.
Turn the programme selector back to the 'Off' position and select the desired programme again.
If the problem persists, please contact We.repair.

Question: Why is water running into my AEG washing machine when it is not in use?

Answer: This indicates a problem with the water supply or drainage. If the water is clear, an inlet valve may be stuck open. If the water is dirty, wastewater is flowing back into the machine from the drain.
Solutions:

For clear water: run a short wash programme to flush the inlet valve and possibly unblock it.
For dirty water: check the drain hose and the building's siphon for blockages; test this by allowing the water to drain into a bucket.
If the problem persists, please contact We.repair.

Question: What should I do if my AEG washing machine won't start or has no power?

Answer: This may be caused by a lack of electrical power, a loose plug, an activated child lock, or a washing machine door that is not fully closed.

Solutions:

Check the power supply by plugging another device into the same socket.
Ensure that the washing machine plug is firmly in the socket.
Check the circuit breaker or fuse box in the house.
Look for a padlock symbol on the display; press and hold the child lock buttons for 3-5 seconds to disable it.
Close the appliance door firmly until you hear a clear click.
For further assistance, please contact We.repair.

Question: Why is my washing machine making excessive noise, vibrating, or shaking during the spin cycle?

Answer: This is often caused by failure to remove transport bolts, the machine not being level, unbalanced laundry, or a clogged drain pump filter.

Solutions:

Check with new installations that all transport bolts at the back have been removed.
Use a spirit level to check if the machine is level; adjust the feet at the bottom until it is stable.
Pause the cycle and redistribute the laundry evenly in the drum (avoid washing a few heavy items).
Clean the drain pump filter (behind a flap at the bottom front) to remove any stuck objects.
Ensure the machine is on a solid, hard floor.
If the problem persists, please contact We.repair.

Question: How do I fix a water leak at the door of my washing machine?

Answer: A water leak at the door occurs due to an obstruction in the rubber door seal, a buildup of dirt or detergent residues, or physical damage (tear or hole) in the seal.

Solutions:

Turn off the appliance and unplug it from the socket.
Carefully inspect the rubber door seal and pull back the folds to check for foreign objects or dirt.
Clean the entire seal with a damp cloth and a mild cleaning agent.
If you find a tear, hole, or significant wear, the door seal needs to be replaced.
If the problem persists, please contact We.repair.

Question: What should I do if the door of my AEG washing machine is stuck?

Answer: A door that will not open is often due to the program not yet being finished (including a 2–3 minute cooling period), water still in the drum, a power failure, or a defective door lock.
Solutions:

Wait 2-3 minutes after the cycle has finished until the safety lock is released.
If there is visible water in the drum, select a 'Drain' or 'Spin' programme to empty the machine.
In the event of a power failure, wait until power is restored, or run a drain cycle.
As a last resort, consult the user manual for the emergency release procedure.
If the problem persists, please contact We.repair.

Question: Why are there white streaks or residues on my washed clothes?

Answer: This may be caused by too much detergent, detergent powder not dissolving properly in cold water, overloading the machine (making rinsing difficult), or a buildup of detergent residues and minerals.

Solutions:

Reduce the amount of detergent and follow the recommendations for loading and water hardness.
Switch to a high-efficiency (HE) liquid detergent that dissolves more easily.
Dissolve washing powder first in hot water, or add it directly to the empty drum before the clothes.
Ensure that the machine is not overloaded and that clothes can move freely.
Run a maintenance wash monthly on the hottest setting with a washing machine cleaner.
If the problem persists, please contact We.repair.

Question: How do I resolve a bad or musty smell from my washing machine?

Answer: A musty smell is caused by an accumulation of mould and bacteria from detergent residues, lint, and moisture. This often develops in the door seal, detergent drawer, and filter.

Solutions:

Run a maintenance wash: an empty, hot (90°C) cycle with a washing machine cleaner or two cups of white vinegar.
Manually clean the rubber door seal (including all folds) with a cloth and a vinegar-water solution.
Remove the detergent drawer and clean it thoroughly.
Clean the drain pump filter.
Leave the door and detergent drawer slightly open after each wash to dry.
If the problem persists, please contact We.repair.

Question: What should I do if the display of my AEG washing machine shows a padlock and does not respond?

Answer: This means the Child Lock safety function is activated.

Solutions:

Identify the button or combination of buttons on the control panel with a padlock symbol.
Press and hold the designated button(s) for 3-5 seconds.
The padlock symbol should disappear and the controls will respond again.
Refer to the user manual if the specific button combination is not clear.
If the problem persists, please contact We.repair.

Question: What does the message "dEn" on the display of my AEG washing machine mean?

Answer: The message “dEn” is not a defect but means that the washing machine is in ‘demo mode’ (demonstration mode). In this mode, the appliance does not run an actual wash cycle, and the timer simply counts down to zero. This is often activated accidentally when several buttons are pressed at the same time.

Solutions:

To take the washing machine out of demo mode, you need to reset the appliance.
Unplug the device, wait 30 seconds, and then plug it back in.
If the message "dEn" remains on the screen, please contact We.repair.

Question: What does the message "CLE" mean on an AEG washing machine?

Answer: The “CLE” message is not an error code, but an automatic reminder for drum cleaning. The machine indicates that it's time to clean the system internally to prevent odours and detergent buildup.

Solutions:

Does your washing machine have a specific drum cleaning programme? Select this programme and run it.
If you do not have this programme, select an empty wash cycle (Cotton) at the highest temperature (90°C).
Add a suitable washing machine cleaner. Once the cleaning programme has been successfully completed, the "CLE" message will automatically disappear from the display.

Question: What does error code EF2 mean on my AEG washing machine?

Answer: Error code EF2 indicates a serious overdose of detergent or a significant blockage in the lint filter and drainage system. As a result, water combined with excess foam cannot drain properly.
Solutions:

Unplug the machine, prepare a towel, and carefully and thoroughly clean the fluff filter at the bottom of the washing machine. Be aware of stubborn blockages such as hair or coins.
Then start a rinse programme WITHOUT detergent to wash away the excess foam.
Use less detergent in future washes, as too much soap activates this problem.
If this does not resolve the issue, the pump may be blocked. Please contact We.repair (+32 2 615 45 20).

Question: How do I resolve AEG error codes E82, E83, E84 or E85?

Answer: These error codes fall into the category of program errors. This indicates that a problem has occurred when selecting or electronically reading the wash program via the program knob.

Solutions:

Ensure that the programme selector is set precisely to the correct indication for a wash programme and is not clicked halfway between two programmes.
Reset the device by interrupting the power for 30 seconds.
If the error keeps recurring, this often indicates a defect in the electronics of the control module. Please contact We.repair.
Question: What do error codes E95, E96, E97, E98 and E99 mean?
Answer: These codes belong to the same family as the E90 errors. They indicate electronic fault codes and communication issues between the various printed circuit boards (PCBs) and sensors in the machine. Solutions:
Disconnect the washing machine from the power supply and wait at least 30 seconds to reset the control boards.
Plug the machine back in and try to reprogram it.
As this often involves an electronic fault that needs to be replaced, we recommend contacting a technician directly via We.repair (+32 2 615 45 20).

Question: Why is there water in the AutoDose reservoirs of my AEG washing machine?

Answer: The automatic dosing system (AutoDose) is designed for detergent and fabric softener. Under no circumstances should water enter these reservoirs. If it does, there is a technical issue with a valve that is no longer closing properly.

Solutions:

Do not attempt to open or force the pipes or valve system of the AutoDose reservoir yourself.
Carefully remove the reservoirs from the machine to empty them.
As this concerns a specific technical fault, intervention by a technician is necessary. Please contact We.repair.

Make an appointment now

If you cannot find the error code or the tips above indicate that you cannot solve the problem yourself, you can book an appointment right away, so that a professional technician from We.repair can come to your home to repair your Miele washing machine.

Book your repair now

Tips for your washing machine

With the advice below from our experts, you may be able to further improve your washing results and avoid the risk of breakdowns and any resulting repairs.

The most important tip

Read the user manual !

Keep the instruction manual for your language. Place the other languages in a different location or throw them in the recycling.

Place the instructions in your language in an easily accessible location near the device, so that you do not encounter any resistance in finding and reading them.

Tap water supply

The water supply tap may eventually become blocked due to limescale buildup.

Therefore, it is good to fully turn the tap off and then back on every 6 months. This helps to dislodge any possible limescale residues and flush them away.

Error codes and issues with the device

Try often to first solve the problem by turning the device off and on again using the buttons.

Unplug the power supply from the socket, wait 10 seconds, and then plug the power supply back into the socket.

Problems with the supply of water

Check the water pressure directly at the tap using a bucket. Contact your plumber if the water pressure is too low.

Also check if the hose is not blocked or kinked.

Clean the filters of the supply hose.

Turn off the tap
Select a pre-wash programme and press start
Stop the programme after 40 seconds.
Remove the hose from the tap.
Clean the filter at the top of the Aquastop with a small brush.
Reattach the hose to the tap.
It is also advisable to clean the filter in the coupling at the back of the device, where the hose is attached to the device.
Check if the device's door is properly closed.
Restart the programme.

Open the tap and watch for leaks.

Clean the sump filter regularly

This is located - depending on the brand - at the front and bottom of the device, behind a small flap.

Clean and unblock your washing machine filter and pump (behind the flap at the front of the appliance):

Turn off the tap so that no more water can flow into the machine and needs to be drained by the pump.
Switch off the machine. Unplug it from the socket.
Also check if the supply hose is not blocked or kinked.
Open the filter flap, remove it and set it aside.
Place a tray with a rim (a baking tray from your oven is handy, for example) in front of the appliance to catch the water (note: a relatively large amount of water may flow out).
Sometimes you see a drain hose, which can be used to let water flow into the bowl. First, remove the cap from the hose.
- Perhaps you should empty the tub a few times in between. Note: right after a wash cycle, this water can be very hot.
- Once all the water has been removed, replace the cap on the drain hose and put the hose back in place.
Carefully unscrew the pump cover and pull it out. Water may spill out!
Also, unscrew the filter cover.
In the filter, you may encounter obstacles such as coins, buttons, or clumped textile fibres that you need to remove.
Clean the inside, the threads of the lid, and the casing of the pump.
The rotor in the drainage pump must be able to turn freely. Check if that works. Use a spoon or a stick to test it.
Then screw the filter cover back on tightly.
Also reattach the pump cover and tighten it securely.
Put the lid back in place and close it.
Now you can turn the electricity and the water supply back on.

NOTE: To prevent unused detergent from flowing directly into the drain during the next wash cycle, you must pour 1 litre of water into the detergent drawer through the compartment designated for liquid detergent, and start the drain programme.

Door seal

Clean and check the rubber seal regularly.

Foam formation and amount of detergent

Too much foam can be produced if you wash laundry that is only lightly soiled or if you add too much detergent or use unsuitable/old detergent.

Foam and water can cause the detergent drawer to overflow or leak through the door.

Especially in areas with soft water and when washing lightly soiled laundry, the amount of detergent should be reduced accordingly.

Too much or too little detergent in your washing machine can lead to poor washing results.

When it comes to the correct dosage of detergent, there are three important considerations:

Look at how dirty the laundry is: the dirtier the clothes, the more detergent is needed to remove the dirt. You may not see it, but about 70% of the dirt in clothing comes from the body, such as skin flakes, sweat, grease, and other bodily substances. Only 30% of the dirt in clothing comes from external sources, such as food, mud, grass, lotions, and creams.
Look at how much laundry you have: the recommended amounts of detergent are based on the size of the washing machine drum, and there's a good reason for that. The more laundry there is, the more dirt comes with it, so the more detergent is needed to remove it.
Check the water hardness in your area: hard water contains many minerals, which need to be softened and neutralised for better washing results. That is why detergent manufacturers recommend using slightly more detergent for this than for areas with average water hardness.

How full can you charge your device?

It is very tempting to cram as much laundry as possible into the drum of your washing machine, but overloading your washing machine not only significantly reduces washing performance, it can also seriously damage your appliance.

Important reasons to avoid overloading your washing machine:

The detergent cannot circulate effectively enough to remove dirt and stains. If the washing machine is overloaded, the laundry moves in one large mass, preventing the garments from moving freely in the drum and the detergent from circulating effectively among the laundry to remove dirt and stains.
The washing machine and the clothes can become damaged. Overloading also increases the pressure in the drum, especially when it spins at high speed, which can cause damage to the bearings and even lead to the glass door breaking. The clothes are pressed against the door seal, and as the drum turns, the clothes rub against the rubber, causing wear and even tears in the clothing.

How to load your washing machine?

How do you best load the washing machine?

When filling the drum, it is important to find the right balance between enough laundry to wash economically and enough space at the top of the drum for an effective wash result.
For the best washing results, there must be enough water to dissolve the detergent and enough space for your clothes to move. If you overfill the drum, there will be less water available to dissolve the detergent, as the clothes absorb the water.
Therefore, it is advisable to leave a hand's width of space at the top of the drum above the laundry. This is approximately equivalent to a 3/4 filled drum.
Having too little laundry in the drum is also undesirable, as it is uneconomical and can result in a loud, banging noise during spinning, because the load is unevenly distributed.

Did you know that ... with a fully loaded machine, the door sometimes doesn't close properly?

Descaling washing machine

Descaling is not necessary when you always dose the correct amount of detergent.

It contains substances that counteract limescale release in hot water.

If you are not sure whether you are dosing correctly or if you have very hard water at home, or especially if you see limescale deposits, you can descale the device with a descaling product.

Monthly wash at the highest temperature

Low temperatures, especially in combination with an overdose of detergent, can lead to bacteria and odours in your appliance.

Therefore, it is best to do a wash at least once a month at more than 75 degrees.

Do this certainly if the device requests it via a message on the display.

Also regularly clean your soap drawer with warm water.

Annual deep cleaning

Depending on your usage, it is best to carry out a deep clean 1 to 2 times a year to remove fats, detergent residues, mould, and similar substances.

Set your device to a cleaning programme, if you have one. If not, use a cotton programme at +60 degrees.

How do I ensure that my white laundry stays bright white and doesn't turn grey?

Sort the white laundry and wash it separately from other colours.
Use a detergent specifically for white laundry. It contains ingredients that bleach your wash.
Use the correct amount of detergent according to the level of soiling of the laundry and the water hardness. If the amount of detergent is incorrect, limescale and soap residues may remain on the clothing, which can lead to a greyish colour.
Make sure that the bottle of detergent is properly sealed. Some bleaching agents can evaporate.
White towels can be bleached by placing them in a washing basin with 100 ml of water and 200 ml of bleach, and allowing them to soak for 2 hours. After that, wash them in the washing machine at the highest temperature allowed according to the care instructions for the towels..
Never mix bleach with other chemicals as this can create toxic substances.
White towels that have turned grey due to limescale deposits can be made white again by washing them in the washing machine with a small amount of citric acid powder or vinegar, instead of detergent.

Can you invert the way a washing machine's door open?

No, on most devices you cannot change the direction in which the doors opens. Here's why:

Washing machines have a locking mechanism situated on the left side of the front panel.

This locking mechanism is composed of electrical components that cannot be changed from position.

To improve you laundry experience, you can position the washing machine left or right from the dryer in order to get both doors to open outwards

The door of a dryer can usually be inverted.

That way you will be able to transfer the laundry from the washing machine to the dryer with ease.